Shipping Policy

Elf’s Gifts does NOT sell products to anyone under the age of 18 (21 where applicable). For this reason, your package may require an adult signature upon delivery. If you are trying to use a stolen credit card, or/or are underage…..just don’t! It’s not worth it!

Where Do You Ship From? 

Our warehouse is located in Green Bay, WI.

How Fast Do You Ship? 

We do our best to get orders processed and shipped ASAP, however sometimes there are unforeseen circumstances that may impact our ability to process an order right away. For this reason, we do not guarantee a ship date. We typically process and ship orders out within 1-2 business days. Holidays, weekends, etc. can also affect processing time. Orders are processed and shipped Monday through Friday. We do not process orders on the weekend or on major holidays. In most cases your order will be processed the following business day after you place it.

How Do I Know When My Order Is Shipped? 

Once we process your order and create the shipping label, you will receive an email notification with a tracking number. From there, you will be able to track your order, either with the link provided in the email, or you can track it directly on the UPS website HERE. If you have any other questions regarding shipping, please feel free to contact us HERE. Please include your order number. 

What If My Product Arrives Damaged? 

We take great care in packaging our products so that they arrive safe and sound, however we understand that sometimes things do happen. Please note that if an item arrives damaged, you must contact us within 24 hours of receipt for a return to be considered. Please refer to our full Refund and Return Policy for more information, and to start the return process.

What If I Want To Return An Item? 

Due to the nature of our products, all sales are final. However, we do make some exceptions due to extenuating circumstances. Refer to our Refund and Returns Policy for more information, and for instructions on how to start a return.

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